Booking Policy

Studio Etiquette:
- All appointments are to be attended by the client only. We cannot allow extra persons waiting including children.

Rescheduling:
- You can reschedule or cancel your appointment via the online system. We do not accept cancellation/rescheduling via any other platforms such as social media or by phone. For other enquiries please get in touch via email.

Booking Fee's
- The booking fee is to reserve your appointment slot. This fee is non refundable, the amount is 50% of the treatment cost or $155 for annual tattoo maintenance and $200 for new sessions.

Cosmetic Tattoo - First Session:
- One (1) reschedule is allowable without forfeiting the booking fee, with more than 5 days’ notice.
- If you arrive over 15 minutes late, in most cases your appointment will need to be classed as a cancellation and the booking fee would be forfeited.

All other appointments:
- One (1) reschedule is allowable without forfeiting the booking fee, with more than 48 hours’ notice.
- The full treatment fee is charged for cancellations with under 12 hours or a no show.
- If the full space can be filled last minute, your booking fee can be applied to your account as a credit.
- If you cancel part of your treatment or arrive late, the above terms apply to the cancelled service/s that we are unable to perform within the time frame.

Please note that if a refund is applicable, there will be a cost of 3% of the amount retained due to processing fee’s. Treatment pricing can be subject to change without notice.